Sales Operations Manager

Jonesboro, AR
Full Time
Sales
Experienced
The Sales Operations Manager is responsible for providing support to their assigned sales team by entering orders, tracking order status and updating the customer, researching the availability of products, providing pricing on parts for customers and performing other sales functions. 

Responsibilities:
  • Assist in quoting parts only accounts.
  • Support creation of PowerPoint presentations for agents as needed
  • Entering project orders/sales engineering requests
  • Process new customer paperwork
  • Database management
  • Maintains reports and dashboards
  • Manage routine sales transactions to best support the customer while freeing the sales team up to focus on prospecting for new customers and further developing existing relationships.
  • Communicate with customers via phone and email.
  • Follow up with customers on order/PO questions we may have.
  • Communicate as needed with the Purchasing Department and Plant Operations to ensure customers’ delivery expectations are met or exceeded.
  • Assist the sales team with meeting revenue and gross profit expectations.
  • Process RMA equipment returns for warranty advance replacements and/or account credits.
  • Update reports and dashboards in Salesforce CRM that provide management visibility into sales metrics.
  • Maintain sales wallboard that displays daily activity metrics to increase sales productivity.
  • Identify process and workflow errors and inform management for resolution.
  • Revise and update internal process documents as processes change to align with business needs.
  • Assist with administrative duties for the commercial team as needed to include scheduling training and travel.
  • Is primary backup for Customer Success Manager and sales as needed.
  • Models appropriate behavior in regards to Optus’ Core Values and Code of Ethics.
  • Other duties or tasks as assigned by management.

Qualifications:
  • Bachelor’s degree (BA/BS) from four-year college or university or equivalent experience.
  • Experience in a technically-geared work environment preferred.
  • Experience in Microsoft Word and Excel spreadsheet development required.
  • Familiarity in utilizing a CRM system for account management activities and reports, Salesforce is preferred.
  • Strong organizational and administrative skills with a positive, professional attitude and able to work in a progressive, challenging environment.
  • Must have exceptional verbal and written communication skills.
  • Must be able to multi-task and handle stressful situations in a professional manner.
  • Must be able to work independently within a team-oriented organization.
  • Must be a team player with a positive attitude and demonstrate excellent customer service skills.

Who We Are:
At Optus, we're the go-to experts for enterprise organizations looking to stay ahead in the tech world. For over 30 years, we've been helping companies make the most of their business technology, whether they're working in the office or from home. Our goal? To be the most trustworthy, most reliable, and most innovative IT services firm for companies across North America.
We're all about finding the right technology solutions and services for our clients. Our team works closely with each company to understand what they need and create a plan that fits their goals. We're not tied to any one brand or partner, so we can always recommend the best tools for the job. Whether you're passionate about helping people, love working with technology, or have a knack for problem-solving, there's a place for you at Optus. We're looking for people who want to grow their skills, help businesses succeed, and help us create customers for life

What We Offer: 
  • Competitive pay with bonus opportunities
  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Physical Demands:
Ability to read, write, and communicate both orally and written to external and internal customers and employees.  Normal vision and normal hearing with or without correction.  Ability to lift and/or carry up to 25 lbs., periodically, throughout workday.  Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day.  Ability to reach, bend, and twist continuously throughout day.  Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions.  Ability to work together effectively and professionally with internal and external customers.

“Equal Opportunity M/F/Disability/Vet Employer”


 
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